Questions about Good Fortunes' Cookies:
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1. WHERE ARE THE GOOD FORTUNES PRODUCTS MADE?
Our products are made and shipped from Greenacres, a suburb of Palm Beach, Florida. You will find that our quality, designs, and our love for our product over the last 15 years, drives us everyday to continue our fine tradition and to create new, delicious and exciting items for you! |
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2. DOES GOOD FORTUNES OFFER CUSTOMIZED GIFTS?
Yes. Everything we make is customized and made to order. Though we have standard ways of packaging our goodies, you can always request custom items and packaging too! (Minimums may apply)
Good Fortunes offers customized cookies, custom icing designs, custom labels, custom cookie tins, customized edible picture cookies, printed ribbon and more. Please call a Cookie Counselor at 1-800-644-9474 for more information.
Just because you don’t see it online or in the catalog, doesn’t mean we can’t create something completely original! We do it all the time for lots of our customers. Cookies, Candy, Towers & Much, Much More! Call 1-800-644-9474 and speak with a Cookie Counselor for details. |
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4. HOW BIG IS THE GIGANTIC FORTUNE COOKIE, THE MEDIUM FORTUNE COOKIE AND THE “CLASSIC” SIZED FORTUNE COOKIE?
The Gigantic Fortune Cookie is the size of a Nerf® Football. You can say anything you want up to 10 sentences! The message inside is 11” in length and from end to end this immense cookie measures 19 ½ inches in circumference or between 6-7 across from tip to tip. Our giant fortune cookies can weigh anywhere from 10 oz to over 1 lb depending on how it is dipped and decorated.
The Medium Fortune Cookie is the size of a Baseball and is only sold in quantities of at least 12 or more. The message inside is 5 inches in length. Each cookie can have its own personalized message inside of up to 3 sentences.
The “Classic” or Traditional Sized Fortune Cookies are. …well... regular sized fortune cookies! All of our “classic” sized fortune cookies have “good fortunes” inside of them. There are over 8000 messages of good fortune.
** Good Fortunes also has Love & Marriage, Birthday, Holiday and other Occasion & Holiday specific fortunes available at no cost throughout the year. |
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5. CAN I PERSONALIZE THE “CLASSIC” SIZED COOKIES TOO?
Yes, With a minimum of 100 cookies, you can have a personalized message. (Printing Fee Applies)
Imprint Area: 3 lines of 36 characters per line including spaces. We can accept logos as well!
Please call a Cookie Counselor for details at 1-800-644-9474. |
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6. CAN I GET CUSTOM CELLOPHANE FOR MY COOKIES? ?
Yes, we offer custom imprinted cellophane for the “Classic” Sized Fortune Cookies, Dipped & Decorated Oreo Cookies & the Edible Picture Cookies (Grahams & Oreos.) 1 color to 4 color process is available. Call for details. |
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7. HOW DO I GET MY PICTURE AND WORDING ON AN EDIBLE PICTURE COOKIE?
Easy! All you have to do is e-mail us the artwork in a JPG or EPS Illustrator or Adobe Photoshop file format. And if that’s not available, send us the picture and we’ll scan it for you at no charge! Additionally, tell us what you want it to say.
(Example: Steve’s 40th Birthday!) Please call 1-800-644-9474 for details & pricing
Email your artwork to art@goodfortunes.com
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8. HOW DO THE EDIBLE PICTURE COOKIES TASTE?
These gorgeous cookies are wonderfully delicious! The inks are made out of food coloring and the paper is made out of sugar and other ingredients. The edible paper is virtually tasteless, but the end result is absolutely fabulous!! |
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9. HOW DO I STORE MY COOKIES AND WHAT IS THE SHELF LIFE?
All Good Fortunes cookies are just fine at a room temperature that is between 65 –72 degrees. When you receive your cookies, take out the ice pack (if there is one) and place your box of cookies away from direct sunlight and animals. A cool closet or cellar is an ideal place. Your cookies kept in the original packaging will be fresh for up to 3 months. DO NOT PLACE YOUR COOKIES IN THE REFRIGERATOR OR FREEZER!!! There is too much humidity for the chocolate and it will either discolor the chocolate or make the chocolate wet and sticky.
P.S. Your Ice Pack(s) are reusable. Place your ice pack(s) in the freezer so if you need to transport your cookies later, you can do so. . |
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| Location & Operations: |
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1. WHERE IS GOOD FORTUNES LOCATED?
All Good Fortunes Catalog/Online orders are shipped from Greenacres, a suburb of Palm Beach County, Florida. Our business address is:
Good Fortunes 5190 Lake Worth Road, Greenacres, Florida, 33463
Phone: 1-800-644-9474 1-800-OH-I-WISH (I had a cookie!)
Fax: 561-439-8845
Direct 561-439-8813 |
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2. WHAT ARE GOOD FORTUNES OPERATING HOURS?
We are open via the Web 24 hours a day 7 days a week.
Our Regular Operating hours are Monday – Friday 8:30 AM- 5:00 PM PT.
Cookie Counselors are available at 1-800-644-9474 from 8:30AM – 5:00 PM to help you with any questions you may have.
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3. HOW LONG HAS GOOD FORTUNES BEEN OPERATING?
2010 represents our 15th Year in business!!! The Original Gigantic Gourmet Fortune Cookie was introduced to the world in 1995. Today this business has grown wonderfully and we now offer a 36 page catalog online with a wonderful variety of products from cookies to clothes. Our website www.goodfortunes.com began operation in 1998. |
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4. DOES GOOD FORTUNES HAVE A MAIL ORDER CATALOG?
Yes, we do! The easiest way to access the Catalog is online. |
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5. WHO CAN I CONTACT REGARDING INTERNET HELP?
If you experience difficulty with our Internet site, please contact Good Fortunes Internet Support support@goodfortunes.com by email.. |
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| Payments, Shipping & Shipping Methods: |
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1. CAN I HAVE MY ORDER SHIP ON AN EXACT DATE?
Yes. Please be sure to specify a Future Ship Date just below your recipient’s shipping information. REMEMBER Good Fortunes DOES NOT ship on Saturday or Sunday (We like to spend time with our families!! |
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2. DOES GOOD FORTUNES GUARANTEE FRESHNESS & THAT MY PACKAGE WILL BE DELIVERED INTACT?
Yes, Good Fortunes has spent the last 15 years perfecting our packaging process to ensure the freshest cookies and the absolute safety of your package. In the rare event that you or your recipient should receive a broken cookie, immediately call a Cookie Counselor at (800)644-9474. We have a 100% guarantee policy. Our goal is to make you happy!!. |
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3. WHAT METHODS OF PAYMENT DOES GOOD FORTUNES ACCEPT?
You may purchase items on our website/order line using Visa, Mastercard, Discover and American Express. |
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4. WHAT ARE YOUR SHIPPING OPTIONS?
Our Preferred Carrier is UPS. Though we do ship via other carriers as well.
We ship 2nd day air Late October – Beginning of April.
(Except Carmel/Toffee Products which can ship year round.)
Overnight shipping for cookies is required from April/May – October. We also pack your box with an ice-pack (s) to prevent melting.
Gift items (non-edible) may ship ground if desired.
• UPS 2 day - Available Monday – Friday.
• UPS RED Priority Overnight Delivery – Available Monday – Friday for next business day delivery **During hot weather months, this ship method is mandatory in most locations. Please call 1-800-644-9474 for details.
• UPS Saturday Delivery – Check for availability in your area. Delivers by 1:00 PM in most areas. Saturday shipping is not available to all zip codes. Please call 1-800-644-9474 for details.
• PO, APO/FPO Shipping is now available. – See below.
• Federal Express/UPS 3rd Party Billing is available. Please call 1-800-644-9474 for more details. |
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5. WHAT IF MY RECIPIENT IS NOT AT HOME TO RECEIVE THE PACKAGE??
Don’t worry! We ship UPS, no signature required, which means that the driver will leave the package at the door. Sometimes, however, the package will not be left if the UPS Driver deems that the package could be in jeopardy if left at that specific address. |
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6. DOES GOOD FORTUNES OFFER SAME DAY DELIVERY?
If you are a local customer, pickup or delivery via messenger at an additional cost is a definite option. Please call a Cookie Counselor at 1-800-644-9474 for details.
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7. DOES GOOD FORTUNES OFFER SAME DAY SHIPPING?
Yes, if you order before 2PM EST we can absolutely get your package out. **This policy can change during our busiest holidays. |
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8. DOES GOOD FORTUNES SHIP TO INTERNATIONAL LOCATIONS?
We would love to accommodate international shipments, however food products tend to get caught up in customs and we have no control over weather or any other shipping conditions. So the answer is …un “fortune”-ately no. |
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9. DOES GOOD FORTUNES SHIP TO PO BOXES, FPO OR APO ADDRESSES?
We currently do not ship to these types of addresses because our carriers don’t deliver to these destinations. |
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10 WHAT IF MY PACKAGE DOESN’T ARRIVE WHEN IT’S SUPPOSED TO?
We strive for 100% delivery… and we usually deliver!! However, sometimes a package is not delivered on time because of weather delays or acts of God and in those cases, we will not offer a refund. Additionally, if we are given a bad address or there is an address correction, there may be a $10.00 charge added to your invoice. (That’s what we are charged from UPS.) If your package just doesn’t show up for any reason at all…call us-we’ll take care of you! |
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11. What are the Ingredients used in the cookies?
For a list of all the ingredients that we use in all our cookies please click here
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Good Fortunes is a registered trademark. Copyright © 2010 Good Fortunes
All rights reserved.
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