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The rating the Better Business Bureau assigns a business is determined by our composite score of such factors as its type of business, length of time in business, compliance with competency licensing requirements, complaint volume, complaint history, seriousness of complaints, how the company responds to complaints, whether or not a company has committed to our standards, and our experience with the company's industry in general. The scoring system takes into account the importance we feel each factor is to the company’s reliability.
The highest rating assigned to a company is A+; the lowest is F. Between those two ratings are nine others in order from higher to lower. In January 2009, all Better Business Bureaus adopted this rating system, which meant adjusting some previously assigned ratings. [For example, companies with ratings of A, B or C under the old rating system were changed to A-, B- and C-.] These modifications should not be construed as downgrades, but simply as a change in the index. |
